Sonoma Signs Ways Systems for Help Desk Services

August 8, 2007 - Sonoma Technical Support Services, a leading provider of help desk services in North America, has signed a definitive agreement with Way Systems, Inc. to support its wireless transaction solutions in the US market.

“A critical component to our solution is help desk to support our customer’s questions and resolve issues in a timely and professional manner,” states David Barnes, Senior Director, Global Services. “We chose Sonoma for their long history of excellence in delivering a high quality service to their customers.”

Way Systems was seeking to improve their existing customer service model. Sonoma was asked to accelerate the activation of services – compressing their normal 30 – 45 day implementation to less than 3 weeks. “This seemed like an impossible request, given the sophistication of their integrated solution and the complexity of activating help desk support for a new customer,” comments Bill Mardis, Vice President of Sales for Sonoma. “But our staff was eager to accept this challenge.” Sonoma’s team began the implementation process literally the next day and services were activated in 18 days.

“The service levels immediately began exceeding our help desk metrics for our customers. Sonoma did a phenomenal job in activating services within very short order – we are a customer centric organization so improving our service levels to achieve excellence is something that we are constantly working towards. With Sonoma as our partner we are well on the way to achieving a service standard of excellence and could not be more pleased with our new partnership,reports David Barnes.

“Help Desk service is all about people,” adds Bill Bews, President and founder of Sonoma. “Our unique, virtual business model has allowed us to attract and retain professional career associates. We have had almost no turnover in 12 years of operation. And every Sonoma associate is an owner of the company with a vested interest in our customers and the company’s success. This model sets us apart from our competition.”

About Sonoma On-Line Services, Inc.
Sonoma Technical Support Services was founded in 1994 to provide help desk services for the financial and POS markets in North America. The company pioneered and perfected a unique virtual, call center model supported by sophisticated call routing and CRM system capabilities. This strategy has earned the company high marks for the delivery of professional service on a very cost-effective basis in the challenging help desk business. For more information, visit the Sonoma website at www.sonomaservices.com.

About WAY Systems, Inc.
WAY Systems is the fastest growing firm engaged in providing solutions for wireless transaction processing. A leading global service provider of mobile phone based Point of Sale solutions designed for millions of mobile merchants worldwide. Offering the most technologically advanced devices, which fit in the palm of the user’s hand, WAY Systems has gained recognition for its award-winning end-to-end payment solution for acquirers, payment processors and POS resellers that works “out-of-the-box,” virtually anywhere. WAY’s Mobile Transaction Terminal has been adopted by virtually all leading processors, payment gateways, and hundreds of banks and ISOs across the country. The company’s unparalleled support for merchants and channel partners defines a new paradigm in the distribution model for payment systems. WAY Systems is the exclusive licensee of Accessor™ from Fractal Commerce Inc. -- a patented terminal technology application for pocketsize mobile merchant point of sale devices.

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