Celero Solutions and Sonoma Technical Support Services partner to provide eroSERVE® Member Support services to Prairie credit unions

October 2, 2007 - Celero Solutions and Sonoma Technical Support Services announced they have entered into a partnership to offer member support services for eroSERVE Internet Banking, powered by MemberDirect® Services, to credit unions during their migration to the new online service. Credit unions will migrate to eroSERVE Internet Banking concurrently with their conversion to the eroWORKS Retail Banking platform. As a value-added reseller, Celero will
offer Sonoma’s expert customer support services to credit unions in Alberta, Saskatchewan and Manitoba under its private eroSERVE label.

“Celero is pleased to introduce eroSERVE Member Support in co-operation with Sonoma Technical Support Services,” said Shelley Legin, Celero’s Senior Vice President of Marketing and Sales. Legin noted Celero is working with 120 Prairie credit unions to migrate them from their legacy systems to a single retail banking platform known as eroWORKS. During the migration to the new platform, Celero will also be converting credit unions to its new eroSERVE Internet Banking, powered by MemberDirect Services. The new Member Support program is designed to handle member inquiries related to eroSERVE Internet Banking during the migration, and is also available to any credit union that wishes to provide 24-hour, seven-day a week, customer support to their online banking clients. “Celero’s partnership with Sonoma will ensure credit unions have excellent individual customer care for their members’ online banking service, any time, day or night,” said Legin.

Sonoma is a recognized leader in providing outstanding multi-lingual help desk services to more than two million end-users of online banking and pre-paid cellular phone customers, as well as for businesses employing point-of-sale (POS) terminals. Sonoma has developed a flexible and scalable model for running a virtual technical support centre which ensures 24-hour staff availability for any type of member issue, and can easily accommodate sudden increases in call
volumes.

“The combination of experienced, knowledgeable staff and sophisticated technology allows Sonoma to support Celero’s multiple credit union migrations at the same time, and can also significantly reduce the stresses that are inherent during banking system conversions,” added Bill Bews, President of Sonoma. “Credit unions can focus on the system transition while Sonoma and Celero manage the member support experience.”

About Celero Solutions
Celero Solutions is committed to finding “fresh” approaches to information technology for the Canadian credit union system. Serving primarily its parent organizations and credit unions in Alberta, Saskatchewan and Manitoba, Celero has nearly 350 employees who deliver information technology and business solutions that advance and support the operations of over 200 clients.

Celero Solutions was formed in 2003, and is owned by Credit Union Centrals of Alberta, Saskatchewan, and Manitoba, and Concentra Financial, and has offices in Calgary, Regina, Saskatoon and Winnipeg. For more information about Celero Solutions, visit www.celero.ca.

• Return •