TenderCard Selects Sonoma for Help Desk Services

Sonoma Technical Support Services, a leading provider of POS help desk services in North America, has contracted with TenderCard, a pioneer in gift card and loyalty programs for the electronic Payment Industry, to provide after hour and overflow help desk support.

“We distinguish ourselves in the marketplace through our commitment to a high level of customer service; from the initial setup and merchant activation through ongoing support for our merchants,” comments TenderCard’s EVP, Marilyn Quinn. “We selected Sonoma to assist our organization’s help desk because of their commitment to the same high standards for customer service.”

TenderCard’s strong growth and success in recent years made it necessary to evaluate options to expand its internal help desk capabilities. Sonoma presents a solution to TenderCard with after hour and overflow support initially and the ability to expand this support solution concurrently with TenderCard’s growth.

“We are delighted to be selected by TenderCard as their help desk partner.” adds Bill Mardis, Vice President of Sales for Sonoma. “Like our company, TenderCard prides itself on quality delivery and performance which has been a key ingredient to its success – and to ours. The single business focus of Sonoma is to provide a superior POS help desk solution in the US market, assisting callers quickly to answer questions and resolve issues. Sonoma continues to earn high marks from its customers for exceeding expectations.”

“Help desk service is all about people,” adds Bill Bews, President and founder of Sonoma. “Our unique, virtual business model has allowed us to attract and retain professional career associates. Every Sonoma associate is a stakeholder in the company with a vested interest in our customers and the company’s success. This model sets us apart from our competition.”

About Sonoma Technical Support Services, Inc.
Sonoma Technical Support Services was founded in 1994 to provide help desk services for the financial and POS markets in North America. The company pioneered and perfected a unique virtual, call center model supported by sophisticated call routing and CRM system capabilities. This strategy has earned the company high marks for the delivery of professional service on a very cost-effective basis in the challenging help desk business. For more information, visit the Sonoma website at http://www.sonomaservices.com.

About TenderCard
Started in 1997, TenderCard has grown from a pioneer in the stored value industry to an industry leader with over 1,000 ISO relationships representing more than 50,000 merchants. For more information about our suite of gift and loyalty card programs, visit http://www.tendercard.net.

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