Sonoma Partners with TASQ Technologies to provide Help Desk Services

Sonoma Technical Support Services, a leading provider of POS help desk services in North America, has announced a marketing arrangement with TASQ Technology, a subsidiary of First Data Corp. and one of the largest providers of point-of-sale (POS) equipment and services in North America, whereby TASQ will refer its prospects and customers to Sonoma for help desk services.

This partnership will provide TASQ prospects and customers a source for professional POS help desk services to support their downstream merchant customers. Sonoma will offer a comprehensive suite of services including help desk, telephone training, conversion services and customer satisfaction surveys.

"This is an important relationship for Sonoma as we expand our POS help desk model," comments Bill Mardis, Vice President of Sales for Sonoma. "Partnering with TASQ, a leader in the delivery of a full range of terminal management services, will allow Sonoma to continue to extend its reach to deliver quality help desk services focused on the POS markets."

Sonoma will contract directly with ISO, bank and retail customers of TASQ to provide procedural, operational and equipment troubleshooting support for merchants, and interface directly with TASQ to provide seamless equipment replacement services for failed equipment.

About Sonoma Technical Support Services, Inc. (www.sonomaservices.com)
Sonoma Technical Support Services is a provider of help desk services for the financial and POS markets throughout North America. The company pioneered and perfected a unique virtual, call center model supported by sophisticated call routing and CRM system capabilities. This strategy has earned the company high marks for the delivery of professional service on a very cost-effective basis in the challenging help desk business.

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