success is built on a foundation of trust. If you are looking for
an experienced partner with a proven track record to help you better
support your customers, then Sonoma is the right choice. We understand
there is nothing our clients’ value more than quality customer
support and protecting the security of their members’ personal
and financial information.
We will work closely with you to ensure we meet all your needs and
concerns while providing a highly professional
and secure service that will help your organization thrive
in our ever-changing technical world.
At Sonoma, we believe a help-desk operation provides an important
way for you to maintain a dialog with your members and ensure you
understand how they feel about your products and services. It is
also an ideal way for you to trouble shoot and continually fine-tune
your products and services.
By utilizing our tools, you will never lose touch with your Customers’.
Our technology allows us -- and you --
to monitor on a real time basis what is happening at “your” help
desk. We give you access to the information you would have if you
were operating your own help desk
• History of success
• Market expertise
• Virtual model
• Superior employees
• Customizable & flexible
• Partner vs. vendor