key strategic advantage is our virtual model.
By utilizing the power of the Internet, and with the advent of modern
communication and technologies, we are able to operate a geographically
dispersed help desk in a highly secure and professional
Sonoma has developed a highly flexible and scalable model for running
a virtual technical support centre. Our
model ensures that we are available 24-hours-per-day, every
day of the year.
Being virtual makes us immune to localized network communication
failures as calls are simply routed to employees in unaffected areas
-- even during large-scale outages such as brownouts or blackouts.
Furthermore, our virtual model allows
us to attract and retain customer service specialists who possess
the seniority, technical know-how and professionalism necessary
to meet your unique application and service requirements