Trouble Ticketing System - Our trouble ticketing system efficiently manages customers’ help requests, while streamlining the support process. Essentially, this system serves as a tracking and workflow management tool, which helps us to:

· Capture and record all subscriber interactions
· Review trouble ticket status and severity
· Adhere to pre-determined escalation policies and procedures
· Identify and eliminate chronic service delivery problems
· Automate workflow and decrease resolution time
· On-demand call recording
· Real time call monitoring

Reports and Trend Analysis - Our Trouble Ticketing System provides valuable real-time reporting and statistics which enable you to:

· Gain visibility into accurate, real-time subscriber intelligence;
· Identify top call-drivers and problem areas;
· Use subscriber intelligence to continually review and improve your product offerings.