in 1994, Sonoma Technical Support Services has built a reputation
for providing outstanding Help Desk services to Financial, Point
of Sale and Telecommunication Markets.
Our specialty is helping your customers with any problems, questions
or concerns they might have. Whether you are a large or small organization,
our goal is to partner with you to deliver the kind of Help Desk
support you will be proud to call your own. We fashion customized
solutions for a wide variety of companies at a level of service that
reflects their individual needs.
The key to a successful call experience for anyone with a question,
an issue or a problem is a professional and knowledgeable associate
armed with the expertise and tools to resolve the issue quickly –
on the first call.
We take pride in the fact that the vast majority of our employees
are long-term; some have been with us since inception. Our people
are not only highly experienced, more importantly; they possess
a sincere desire to help people. As owners of Sonoma each employee
has a vested interest in the success of the company.
At Sonoma, we believe a help-desk operation provides an important way
for you to maintain a dialog with your customers and ensure you understand
how they feel about your products and services. It is also an ideal
way for you to trouble shoot and continually fine-tune your products