Our help desk blends support via phone, email, and online chat -- all of which are captured so you have access to a complete online history of each customer’s interaction. Help desk support is private-labeled according to your brand and business requirements. We can use your existing support numbers or provide new toll-free numbers. In addition, we provide on-demand call recording and monitoring according to your business requirements to ensure quality of service.
- 24 X 7 multi-lingual support (English, French, and Spanish)
- Support dial / IP terminals, wireless terminals offering short (WIFI) and long range (cellular) capability, mobile solutions, and ecommerce solutions
- Fully trained agents to respond to terminal procedural and operation inquiries
- Troubleshoot equipment related issues (terminal, printer, pin pad, card reader, etc.)
- Initiate application downloads for software upgrades or to restore equipment operation
- Initiate an equipment replacement: process in the event of an equipment failure
- Setup and update merchant records
